Services

Design

Dioxide Pacific has close collaboration with the design consultancy – Paul Grover & Associates.

Typical design documentation provided with our systems includes:

  • Design calculations
  • P&ID
  • Equipment selection
  • Electrical drawings
  • 3D plant model and 2D General Arrangement drawings
  • Functional description
  • Operation Manuals

Dioxide Pacific operates a project management system using a database. All project information related to documents and parts are stored for quick and easy multi-user access.

For more information on our process design services, please complete the feedback form on our Contact page.

Mechanical and Electrical Service

Dioxide Pacific offers a variety of service types to cover all operational scenarios:

Remote Access Support

Dioxide Pacific systems supplied with HMI and router will have VPN access to a web server for remote internet connection. You can connect securely to your system to view and operate. We offer a Remote Access Support subscription service whereby Dioxide Pacific will receive and action alarm emails within a defined time period; regularly connect to the system to check on system health and perform software updates.

Regular Checks – Simple

Web forms are available for operators on site to perform regular checks of systems. The simple version is a quick visual inspection that is entered into a form using a phone or laptop and takes around 10 minutes. This form, when completed regularly, provides you and Dioxide Pacific with a historical record of the state of the system. We evaluate this data to see if an intervention is required to prevent an plant shutdown.

Regular Checks

Web forms are available for Dioxide Pacific techicians to follow during scheduled service visits. These comprehensive visits can be monthly, quarterly or yearly and usually take 4-6 hours. For remote sites, this service can be arranged through a local technician using AR (Augmented Reality) software. In this case, Dioxide Pacific technicians are at a desktop instructing the technician at site.

Technical Support

Technicians and Engineers are available for phone support at the Australian head office during normal business hours (9 am – 5 pm GMT + 10). Call +612 9999 4594, email service@dioxide.com or click on the chat facility at our website.

Technicians and Engineers are available for phone support for US customers after 1 pm Pacific Time. Call 702 620 3198, email service@dioxide.com or click on the chat facility at our website.